Help Centre - Quick Guide -FAQs
Facing navigation issues? or do not know where to start?
BELOW Guide in simple steps to leverage the tools and framework of this online ecosystem from your personal Dashboard to facilitate simple, doable steps for emotional and all round wellbeing and celebrate individual progress.
This ecosystem in Visuals - Images, Video of Process, Features, Navigation, Flow.
Life-Work-family Social Balance , Supercharge Life Hub , Single Page Bird's View , Walkthrough Video , Benefits and Advantages-360 deg
Validation References - Our lnspiration
Deloitte-Bloomberg-Forbes Articles , ALL ROUND Benefits of Personal DIARY
Is my data private?
Yes, Your inputs posted are private and personal. It's your personal space on the platform, visible only to you unless you choose to share something with your trusted Guide/Wellbeing Service Provider for guidance.
Only YOU can share it to your Wellbeing Service Providers (WSP)/Guide through the "Activate/Deactivate" and "Modify Access" buttons on Online Consultation Hub Module.
This ecosystem provides your space to be fully honest without fear of judgment so you can express freely and revisit your own insights any time.
Can entries be edited or deleted later?
This ecosystem's focus is on individual's real time inputs. So delete or edit is not allowed to avoid data unreliability. Instead, you can post new additional entries.
Important feature is You can post Entries ONLY for yesterday (day before) and Current date to ensure real time inputs.
Is professional support available if needed?
Yes, the Consultation Hub offers access to professionals for Text-based guidance while keeping choice fully with the user.
You can also setup Online/Offline Appointment with that particular WSP/Guide from your Dashboard.
How do I know which feature to use first?
As all modules are seamlessly interlinked, It's flexible to start from any module on your Dashboard depending on your wish/need to express.
The flow based on functionality would be --
For your ready reference, the Navigation and Functional Flow sheet
Simple way would be from Life Ko De Naya Andaaz-Manage Daily Issues better, which would help you quickly decide your next step.
How do I navigate between modules?
The modules are seamlessly integerated and are of 2/3 Steps with prompts, dropdowns to help you quickly express/post your inputs and navigate further as per your choices selected.
Reference Single page views - Life-Work-family Social Balance , Single Page Bird's View .
The journey is simple, short, flexible and User directed.
Are there reminders or notifications?
SMS and email reminders are limited due to regulations, which do not allows us to send dynamic personalised wellbeing messages. But internal, platform-based prompts are there for future updates.
What if I miss a few days?
The platform is designed to welcome you back without guilt, and you can pick up where you left off.
ONLY you would miss the Rewards for individual consistency levels
What is the Inner GPS and Why should I use it?
Inner GPS is your personal check-in space designed to help you reflect, identify your emotions, thoughts, and goals, and become aware of the patterns that shape your day.
It is not just about venting or journaling its about developing self-awareness that can guide your decisions, improve your wellbeing, and keep you honest about what you truly want.
Over time, it becomes like a mirror that shows you not just what you are doing, but why and what possibly you can do to manage better.
Release your feelings and map your path to face issues faced by you in positive manner @Inner GPS
What is the purpose of 'Describe More' Icons in Inner GPS and how should I use it most effectively?
"Describe More" Icons lets you quickly record micro details of the real time events impacting you such as location, time, how much, your comments (extendable text box) and other simple related details.
This enables the ecosystem framework tools to build an authentic emotional map. Leaving fields blank weakens the output.
These factual details will create your reliable Life Patterns which would help you map a simple, affordable wellness programs and therapy. Leverage it.
Why there is "Breathe IN – Breathe Out" button in Inner GPS instead of "Save/Submit" button?
Clicking on "Breathe IN - Breathe Out" will Save your details posted in Inner GPS.
Button Name is a simple Alert to remind you to pause to steady yourself if you're overwhelmed, frustrated or busy and possibly remember some key micro details missed out in Describe more Icons.
How often can I use Inner GPS?
You can check-in multiple times a day whenever you feel overwhelmed, unfocused, or want to understand how you can manage daily issues better.
Daily use helps build the habit of self awareness and gives you track of your emotional and mental journey, so you can see what changes over time. You can use it any time
What happens if I submit multiple situations in a day?
Inner GPS treats every situation as separate issue based data needing a positive response and coping approach.
Multiple entries mean the Canvas highlights the various situations faced by you resulting in complex patterns affecting your physical and emotional health.
This depth is part of WW4U's core USP - no flattening of real-life complexity
Can I edit my Inner GPS entries or add more entries later?
Once inputs are saved, it doesn't allow direct editing of past entries (to keep them honest snapshots).
You can add new ones any time, if you have a new insight, or if you simply want to vent, just create another entry.
This makes it more like a living diary that captures all the real ups and downs you experience.
How does Inner GPS help in practice?
It's not just reflective - it's strategic. It provides you track of the issues/situation faced by you to help you to make positive changes in your habits, relationships, or plans.
Inner GPS inputs is your specific realtime inputs on which is based your further steps in Canvas, Online Consultation or Action Zone, making your personal growth journey structured instead of random.
How does Canvas help in real life?
Canvas is generated from your Inner GPS inputs, hence like your personal insights board for you to prioritize what's recurring, what's important and what you seem to care about or struggle with repeatedly so that you can actually act positively on it to manage it better.
Canvas acts as a bridge between awareness and action. It provides simple, basic practical options, which You can evaluate on how to better manage issues and plan real action in the Action Zone or talk about them with an WSP/Guide.
That way you can see, "this is a real pattern in my life I might want to address" - so you can see options that's important to calm your current mindset/manage situation better.
Access and leverage @ MyCompass-Canvas Tracker
Will my Canvas update daily?
Yes, It is dynamic.
New Canvas of related options is AUTO generated everytime based on your new Inner GPS inputs. This ensures it's always relevant and not just static notes you forget about.
It is a VIEW board auto generating possible options for planning your further steps and actions based on your various Inner GPS entries. This means you cannot just delete or rewrite what it's showing you.
What prompts does the Canvas show me?
User Inputs is in THREE Green Bands - Problem + 2 possible triggers with micro details as posted in INNER GPS (earlier step).
Below each of the above GREEN Bands are 3 Bands of simple, basic practical Suggestions for EACH of the above issue (as trigger is a sub-issue responsible for the Main problem) to nudge a User towards a POSITIVE Response and coping steps.
What is the purpose of the Food Form?
The Food Form helps you mindfully track daily meals along with your mood and emotional triggers.
It’s not just a diet log but a self-awareness tool that shows patterns over time. This can reveal connections between what you eat, how you feel, and overall wellbeing.
It encourages gentle, sustainable changes without rigid dieting.
How do you add a new entry in the Food Form?
Using the Add New Entry button, you can log meal details, time, mood before and after eating, and any specific emotions or triggers.
These micro-features (text fields, time selectors) ensure precision while staying user-friendly. Over time, repeated entries help the system identify trends you might overlook.
How does this differ from typical calorie trackers?
Unlike diet apps that focus on calories and restrictions, this feature centers on emotional context and wellbeing.
By logging mood before/after meals, it encourages mindful eating and self-kindness, which can help reduce stress-eating or impulsive choices.
How is the Activity Form connected?
The Activity Form complements the Food Form by logging physical activity along with mood and energy levels.
Together, they help users see the full picture: how food, exercise, and emotions interact daily to impact wellbeing. This integrated approach supports realistic, holistic lifestyle changes.
What is the Online Consultation Hub?
The Online Consultation Hub is your space to get real-time professional guidance from your trusted WSP/Guide.
Instead of struggling alone with your reflections or emotional challenges, you can reach out to qualified wellness service providers.
This feature ensures your self-care journey isn't just self-guided but also supported by expert guidance as needed. It helps to bridge the micro & nano communications gap for efficacy solutions and accountability, 24x7 handholding - Individual and Issue specific solutions
It's about making help accessible and normalizing the idea of asking for it. Explore it @Online Consultation Hub
How do I activate my Online Consultation Hub?
From your Dashboard, click on the 'Refer an Adviser' Icon to invite your trusted wellbeing service provider/Guide (personal therapists, coaches, counsellors, psychologists,...) to join the platform.
Once your wellbeing service provider (WSP/Guide) joins this ecosystem, it generates their personal Online Consultation Dashboard, for both of you to interact directly for text-based consultations, guidance, therapy and programs progress tracking or other wellbeing related services through your Online Guidance Hub from your respective Dashboards. There are prompts and Buttons to guide you further in 1/2 steps of selection.
Instead of forcing you to switch to new professional, WellnessWay4U supports your existing relationships by bringing them into this ecosystem. It's about building a seamless experience tailored to you built on your Trust, Privacy and ensure continuity of care.
How does interaction work once they’re added?
You can chat securely 24x7 with your WSP/Guide in a dedicated chat interface.
The platform separates user and adviser chats clearly, preserving privacy while supporting easy back-and-forth. Both can review your shared modules (if you choose to share them) for more personalized guidance.
Can multiple WSP/Guide be connected to one User?
Yes. Users can invite and connect with multiple advisers for different life segments or issues.
There’s no platform restriction. Each engagement’s scope and fees are mutually agreed between user and adviser, ensuring transparency.
Can WSP/Guide see my Inner GPS or Canvas data?
Only if you choose. Using the Activate button on the Online Consultation form, you control what to share. This ensures users maintain complete control over their personal reflections and insights.
What's the benefit of referring my own WSP/Guide?
It lets you maintain continuity in your care. Instead of starting over with a new person, you can keep working with someone who already understands you and with whom you are comfortable.
This integration supports truly personalized wellness journeys.
Does WellnessWay4U recommend any specific WSP/Guide?
Can I see details about each WSP/Guide? Who are the WSP/Guide available in the Hub?
NO.
The WW4U ecosystem/platform chooses to stay neutral and ethical. They don't recommend any particular professionals, avoiding conflicts of interest and keeping your choices fully yours.
The Online Consultation Hub is designed to let users invite and connect with their own trusted Wellbeing Service Providers thereby maintaining control over their personal wellness journey while ensuring the process remains private and respectful for both parties.
The platform does not publicly display a directory of WSP/Guide profiles. This is intentional to ensure complete neutrality and avoid endorsing or recommending any specific professionals.
By not listing WSP/Guide publicly, we also protect their confidentiality and prevent any competition based on fees or visibility.
Is this service private and secure?
Absolutely. All conversations are confidential. Your personal inputs, concerns, text consultation, goals etc stay private between you and your selected Guide/WSP, respecting your trust and vulnerability.
You choose what to share. The Activate button ensures they only see what you consent to share, fostering trust.
How do I switch WSP/Guide?
You can invite multiple WSP/Guide using Refer an Adviser from your personal Dashboard.
From the Online Guidance Hub from your Dashboard, you can close one conversation and begin another, maintaining separation.
You can also setup Online/Offline Appointment with that particular WSP/Guide
Can I get help choosing an external wellbeing guide/service providers?
The platform intentionally stays neutral to avoid recommending anyone specific. This prevents bias and keeps user choice free from commercial influence.
How secure is the WSP/Guide login?
Referred WSP/Guide generate their own professional login with access only to their consultations. This preserves client confidentiality while making the experience smooth and efficient for both sides.
What is the goal of the Life Patterns feature?
As it is generated from your realtime inputs (yesterday/today date validation) on Food, Activity, emotions, daily issues aspect, Life Patterns allows you to understand recurring emotional and behavioral themes in their lives.
By identifying patterns like stress triggers or coping habits, it encourages proactive change and personal growth.
It is central to the platform's mission of 360 deg view of your Life's micro factors affecting your wellbeing. Explore it @My Life Patterns and Indexes
How does Life Patterns and Indexes help me in managing my wellbeing better?
As it is from your own realtime inputs, it is the most reliable view of micro factors affecting your wellbeing, hence a solid base for you /your wellbeing guide to map your path with simple, affordable and efficacy steps/programs/therapy for better wellbeing.
It transforms vague 'I always get anxious' thoughts into better actionable insights. This feature supports both personal efforts and structured guidance during consultations.
Brief Overview of the benefits @My Life Patterns Benefits
Are Life Patterns shared automatically with your Guide/Wellbeing Service providers?
NO. Users choose what to share via the Activate button on Online Consultation terminal accessible from their personal Dashboard.
This ensures privacy and intentional sharing only when seeking professional input.
What is the Action Zone?
It's your Input-Output Tracker Zone generated from your actonable inputs across the entire Online ecosystem -your actions, wish, goals, to do affirmations.
A Calendar of reminders - These are displayed datewise, time wise, Action Status (To Act, Action taken) for your next steps also you can recap history of your realtime Inputs.
Action Zone is like the bridge between knowing yourself better and actually doing something about it.
Instead of feeling stuck in overthinking, this section empowers you to move forward with clear intent.
Can I organize tasks in Action Zone?
Action Zone designed to encourage you to prioritize or schedule tasks depending on the urgency, importance, and your approach for each task.
This isn't just another to-do list app; it allows you space to be deliberate.
How is Action Zone different from a regular to-do list?
Most to-do lists are purely functional and they don't care why you are doing something.
Action Zone is different because it's deeply connected to your realtime inputs, emotions, daily routine in various modules across the ecosystem.
Hence the tasks you choose actually align with your values, emotional needs, and life goals. This makes completing them more meaningful and impactful to your wellbeing.
What is the Rewards System?
It’s a motivational feature that celebrates your consistency and engagement on the platform.
By turning reflection and self-care into small wins, it helps make personal growth feel rewarding and fun instead of a chore.
How do I earn rewards?
You gain Points by your real time inputs and interaction across various modules on this Online ecosystem as per our Rewards Points Scheme.
These Points can be redeemed for equivalent Rewards listed on your Dashboard.
Why include rewards in a wellness platform?
Because change is hard! Rewards act as positive reinforcement, helping you build consistent habits that last.
It respects human psychology by making small steps feel worthwhile.
Is the rewards system flexible?
Yes—it’s designed to evolve with your use. As you try new features or deepen your practice, you’ll discover new ways to earn and use rewards.
This keeps the platform engaging and personalized.
Can users redeem partial points for a reward or do they need full points?
Users need to accumulate the full required points before they can redeem any specific reward.
Partial redemptions are not currently supported to maintain simplicity and fairness in the system.
This ensures that the value of each reward remains clear and consistent.
How is the points system balanced across different activities?
The points have been carefully allocated to different modules based on their complexity and the effort required.
While some activities offer higher points to encourage deeper reflection (like Inner GPS or Design My Life), simpler, daily check-ins offer smaller points to motivate consistent use.
This balance is regularly reviewed to keep the system fair and engaging for all types of users.
Can I set long-term goals here?
Yes, the Design My Life section supports planning personal goals over time, helping you revisit and refine them.
What is the To-Do List for?
It suggests small, actionable steps based on your reflections, helping you turn insight into practice.
Can I edit my To-Do List?
Yes, you can choose, add, or modify tasks to make sure they feel personally meaningful.
What is the Nudge Board?
It offers gentle, caring prompts to encourage consistent self-care and reflection without feeling overwhelming.
Can I customize my Nudges?
At the moment customization is limited, but frequency and themes could be made more user-driven in the future.
This ecosystem in Visuals - Images, Video of Process, Features, Navigation, Flow.
Life-Work-family Social Balance , Supercharge Life Hub , Single Page Bird's View , Walkthrough Video , Benefits and Advantages-360 deg
Validation References - Our lnspiration
Deloitte-Bloomberg-Forbes Articles , ALL ROUND Benefits of Personal DIARY